Welcome to Elves Garden! WhatsApp/Tell: +8618575853006 Email: elvesgarden@outlook.com

FAQs

1. What is the standard box size for packing plants?

Tray plants: The standard carton box size is 56*32*63 cm.
Tissue culture plants: The standard foam box size is 55*55*36 cm.

2. How long does it take to deliver after placing an order?

For products in stock, we need at least 2 weeks to prepare all documents and arrange transportation after order confirmation (excluding pre-booked items).

3. How do you pack plants?

For plug plants/seedlings, we pack them in paper cartonscontaining plug plants, either with or without trays.
For tissue culture plants, we typically pack them in foam boxeswith the tissue culture plants enclosed in aseptic bags depending on the plant’s characteristics.

4. What kind of documents can you offer?

We can provide the following documents:

Phytosanitary Certificate
Certificate of Origin
Bill of Lading (B/L)
Packing List
Invoice and any other required documents for international trade.

5. What is the minimum order quantity (MOQ) for tissue culture and plug seedlings?

Plug plants/seedlings: 5000 pcs.
Tissue Culture: 4000 pcs.

6. What is the payment term?

T/T 100% advance paymentis required 10-15 days before shipping.

7. What transportation do you use?

We generally send plants by airto ensure they arrive in the best condition, especially for fresh plants.

8. How do you handle plant quality issues after delivery?

If plants have quality issues, we accept claims within 48 hours after delivery. Digital photos and videos will be required to support your claim.

9. Can I get samples for a trial?

Unfortunately, we do not provide samples due to the high cost of freightand documentation fees.

10. What should I know about the import steps?

When importing plants, please ensure you follow these key steps:

Phytosanitary certificatesand import permits are required for plant shipments.
Customs clearance: You must meet the plant import regulations of the receiving country.

Creating a green world

Welcome to Elves Garden

Introduction

We are 30 years experience in live plants manufacturing, we export our cargo to more than 50 countries.

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