1. What is the standard box size for packing plants?
Tray plants: The standard carton box size is 56*32*63 cm.
Tissue culture plants: The standard foam box size is 55*55*36 cm.
2. How long does it take to deliver after placing an order?
For products in stock, we need at least 2 weeks to prepare all documents and arrange transportation after order confirmation (excluding pre-booked items).
3. How do you pack plants?
For plug plants/seedlings, we pack them in paper cartonscontaining plug plants, either with or without trays.
For tissue culture plants, we typically pack them in foam boxeswith the tissue culture plants enclosed in aseptic bags depending on the plant’s characteristics.
4. What kind of documents can you offer?
We can provide the following documents: Phytosanitary Certificate, Certificate of Origin, Bill of Lading (B/L), Packing List, Invoice and any other required documents for international trade.
5. What transportation do you use?
We generally send plants by airto ensure they arrive in the best condition, especially for fresh plants.
6. How do you handle plant quality issues after delivery?
If plants have quality issues, we accept claims within 48 hours after delivery. Digital photos and videos will be required to support your claim.